Like the show. If you don't know, you won't get it.
It's our store.
But he often treats it like it is "his" and someone else just conveniently pays the bills. He told me that he was going to schedule "his" truck for new tires and an overhaul, plus a new windshield. Well, it would be much better to wait until WE schedule that, when there is money to cover it. Oh, yeah, that. Right. It is, in fact, OUR truck. WE bought it. He drives it. For us. And right now there just isn't enough money to handle all of that.
He tells the customers what
he will do for them. In anger at one point, I told this particularly difficult customer, "He is MY employee. Not the other way around." He deals with them on the side. "Just call me" he will say, as if dealing directly with him will get them better service, better deals, and in general everything they could ever want. Yet he fails to return calls, gets way too tangled up in messes he can't unmess, makes promises he can't or won't keep, and then guess what? I get to sort it all out.
That is going to stop. I've already told two customers that WE own the store. He works for us. They will tell us what it is they want, we will pass it on to him if it's something he can do, otherwise we will handle it. I'm not mad, I'm just determined.
I love him to death. He loves that I keep the fridge at work stocked so he can make a sandwich whenever he's hungry, and can grab juice or pop whenever he wants. He loves having an onsite Mom. He loves being joked with. But he HATES being monitored.
Today the repair guy noticed some compliant behavior and said "You must be getting him trained." Insightful. I said that I believe the keys are firmness, consistancy, and FOOD.
We are finding so many old and VERY bad transactions coming back to haunt us. The former owner sold appliances to two customers several times. he sold things he didn't have. He made huge promises. Several of those ghosts have returned at once, wanting their money, or their appliances, or worse.
Tomorrow I get to .... meet with him. I need to rest up. Goodness.
In all of this, though, the repair guy has just bloomed. It's an amazing transfiguration. I am so impressed. He was like a big old flower hidden behind a pile of poo. Getting a bit of sun has made him incredibly perky. He was very, very happy that I made him two pots of coffee today, and it really makes him laugh when I say that I'm "just" hired help, or the secretary, so that's what I'm there for. He washed the pot for me. I stand alongside him and clean appliances, unafraid of the lowest tasks. David as well; works to solve problems and fix leaks and rattles. I know he is shocked and affirmed by this odd behavior. Once he learned we were human, he stepped out of his shell and became very bold.
OH, and the heater broke.
So the store feels like a garage. It is so cold my nose was red and drippy today.
The repair guy hooked up a dryer, faced the vent toward me, and blew warm air my way. See what I mean? This is nothing short of amazing. And my hot-headed employee gave me a million dollar smile today and said "thanks, Mom!" about the newly stocked fridge.
But it's our store.
And he seriously needs to remember that.
I will always take care of them. I will always respect them. And I will always expect professional actions and respectful behavior from them both. I appear to be everybody's mom on the outside, but I am a business person inside, and things will be done right, or someone else will be hired to do them. And that, my friends, is the truth.